Upon your arrival at St Luke's we take time to get to know you and your requirements, as well as how you like things done. We want to make you feel at home and accommodate you as best we can.
Your assigned registered nurse will work on your care planning needs with you at the centre. Your family is also able to be involved in this process at your request. This gives us a working framework of how to provide your care and understand your support needs during your time with us. These plans are detailed and are reviewed periodically to make sure the level of care we are giving is of the highest standard.
We have at least one registered nurse on duty per floor during the day and one at night. They work alongside our team of auxiliary nursing staff who are highly trained and equipped with all of the necessary skills to ensure that your personal care needs are met.
We also have a number of auxiliary nursing staff on duty at all times to help support all of your other needs.
They can provide you with as little or as much assistance you request. They are only ever one call bell away should you need something.
Nursing care is fluid and requirements of any person can be different from one day to the next, we always ensure we have enough staff so that the maximum level of care can be provided to each individual residing with us.
St Luke's has a G.P. who visits the hospital twice a week and we have access to an on-call service for visits required at other times.
We are able to manage referrals and accommodate visits from external practitioners where required, including dentists, opticians, and podiatrists.
If you prefer to continue with visits to your own clinicians we are happy to support this and can provide an attendant to go with you.
At St Luke's we are embracing technology and have several new systems to help our staff help you.
This includes a new nurse call Intercall which provides us with a clear breakdown of the time nursing staff spends with you and how frequently this occurs. This enables us to ensure our staffing levels are appropriate at all times.
An acoustic monitoring system is used at night to pick up sounds that lie outside normal noise levels from your room. This provides an alert for a member of staff to attend you and is highly valuable in the event you have dropped your call bell or have an emergency.